1. *Internal Supply Chain Order Process:*
   - We have dealt with our dealer about the order process & issues & worked diligently to provide quick resolutions to internal supply chain order inquiries and concerns.
  
2. *Customer Support for External Customers:*
   - I extend our commitment to excellent customer service by promptly addressing all external customer inquiries and issues & prioritize quick resolutions to enhance overall customer satisfaction.
3. *Follow-up on Site Operations Complaints:*
   - I dispatch follow-up emails for all complaints related to our Petrol Pump site operations and include comprehensive updates and actions taken to address each concern.
  
4. *Monitoring Petrol Pump Services:*
    -I have implemented a systematic approach to monitoring services performed by attendants at our Petrol Pump sites & provided comprehensive training to all staff at the Petrol Pump, ensuring a clear understanding of our services and customer expectations.

5. *Weekly Complaint Reports to GCEO:*
   -I have Compiled and sent detailed complaint reports to the  (GCEO) every week & presented each case with defined status updates, demonstrating our commitment to transparency and continuous improvement.

6. *Newcomer Staff Training at Head Office:*
 -I Conduct thorough training sessions for newcomers at the head office to familiarize them with our company's policies, procedures, and values.
  
7. *Shift Roster Management:*
   -I have Efficiently managed shift rosters to ensure optimal performance during each shift at our department & implemented a streamlined process for shift management to enhance operational efficiency

1- I did manage 3 departments.. Vendor Management. Customer Support. Rider ServicesVendor Management,Developing and sustaining long-standing relationships with company-approved vendors.Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.Conducting research on available vendors to determine which vendors offer the best pricing and product quality.Continually monitoring sales trends to determine which products are more popular than others.Implementing vendor selection programs to ensure that the best vendors are secured.Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations.Establishing standards by which to assess the performance of approved vendors.Evaluating current vendor management programs and identifying ways to improve them.Customer Support,Supervise day-to-day operations in the customer service department.Respond to customer service issues in a timely manner.Create effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Implement an effective customer loyalty program.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on your findings.Hire and train new customer service agents.Manage the approved budget of the customer service department.Stay informed on the latest industry techniques and methods.Rider Services,Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.Assisting with loading and unloading items from vehicles.Accepting payments for delivered items.Providing excellent customer service, answering questions, and handling complaints from clients

Customer Service Executive  Chat Support. Email Support.My duty is to supports customers by providing helpful information, answering questions, and responding to complaints. CSE is the front line of support for customers and help ensure that customers are satisfied with products, services, and features. Vendor Calling Team. My duty was to call vendor and resolve their queries regarding their timing issues, menu problem, and other related issues.  Logistic Team.My duty is to keep the operations smooth on the backend to make sure that no any issue is stuck on rider's app and resolve rider's queries and to assure that each and every delivery completes on time.6-IBEX Global (Food Panda) Jan, 2020  Present Customer Support Executive Handle rider queries via chat & phone and provide quick response to sort out the issues of riders. Provide best possible solutions to riders that involves issues related to their orders, delivery to customers, vendor problem etc.

1- Task assignment and distribution of responsibilities to team members for faster execution and task completion.                                                                                                                                                                               
2- Sourcing & planning of content airing procedure according to timeslot & viewer ship.     
3- Responsible for smooth broadcasting of in-house channels (nationwide) 24/7 availability of VAS services. Responsible to ensure timely placement of advertisement on in-house channels in available slots.           
4- Plan, execute & supervise all projects related to cable TV In-house channels.                                     
5- Responsible to ensure synchronized FPC for nationwide In-House channels.                                      
6- Placement of content and programs which compliments advertisement on in-house channels as per set guidelines.                                                                                                                                                                               
7- Maintains standard airing procedure in the reports viewable for all sales agents as well as management. Monitors advertisement schedules and prepares a summarized report of capping in order for effective placement of ads.

Umrah Consultant  Al - Hudaibiya Travel Agency Pvt LTD